Bell for Better

Dedicated to protecting the environment

Powering our network with renewable energy for sustainable office buildings, Bell’s award-winning leadership in environmental protection includes a wide range of innovative programs. It also extends to how we work with our suppliers, and helps our customers meet their own environmental objectives when they choose our products and services in place of travel, or to manage their business.

Our environmental initiatives and accomplishments include:

• Achieving greenhouse gas emissions reductions by 2030 in line with the Paris climate agreement and the Science Based Targets initiative. Our first milestone is to achieve carbon neutral operations (scope 1 and 2) in 2025.
• Reducing fuel consumption and greenhouse gas emissions by modernizing our fleet and adding thousands of electric vehicles.
• Achieving our objective to reduce e-waste from consumer electronic devices – we exceeded our goal to collect 7 million used TV receivers, modems, mobile phones and Wi-Fi pods between January 2021 and the end of 2023.
• Delivering resilient, energy-efficient fibre networks for our wireline and wireless customers across Canada.
• Ranking as the most sustainable telecommunications company in the world on the Corporate Knights 2024 Global100 list.
• Supporting World Wildlife Fund (WWF) and their Regenerate Canada program through the Bell Blue Box program at our retail locations. Each year we donate the net proceeds from the value of thousands of recycled mobile phones to this important environmental initiative.
• Continuing to be one of Canada’s Greenest Employers for the eighth consecutive year, as recognized by MediaCorp.
• Being the first communications company in North America to have its environmental and energy management systems certified to the relevant ISO standard.
• Providing transparent analysis of the effect climate change is having on our business and of our climate-related performance in our Climate action report.
• Creating a Sustainable Financing Framework and issuing our first Sustainability Bond – a financial instrument that will help transparently fund eligible green and/or social projects.

Data governance

We are committed to safeguarding our customers’ privacy. We collect data appropriately, use it for purposes that have been disclosed in advance, and keep it secure.

Learn more about our Privacy Policy.

Our data governance guiding principles include:

• Protecting data and using it appropriately across its lifecycle. We incorporate data governance proactively as a core consideration in all our business initiatives and technology decisions.
• Continuously enhancing our prevention, detection and remediation programs in response to evolving security threats. As a global leader in the telecommunications industry and a trusted partner to our customers, we drive a security-by-design culture through an employee awareness program that embeds security and data protection in all aspects of what we do.
• Aiming to have zero unresolved well-founded privacy complaints from the Office of the Privacy Commissioner of Canada – which we achieved once again in 2023.
• Continuously investing in cyber security. We invest in automation, machine learning, artificial intelligence and other ways to better protect ourselves and our customers.
• Sharing cyber threats and best practices for the greater good. Bell is a founding member and Board chair of the Canadian Cyber Threat Exchange (CCTX.ca).
• Recognized by IDC as a leader in the Canadian security services market for four years in a row.

Providing accessible technology

We are leaders in providing solutions to break down barriers for Canadians with accessibility needs.

Learn more about our accessibility solutions.

Our initiatives for those with accessibility needs include:

• Dedicated Accessibility Services Centre providing specialized customer service.
• Accessibility discounts on certain products, services and solutions available to eligible customers. We also provide adaptive products and services for customers with mobility, cognitive, hearing, vision and speech disabilities.
• Dedicated developer program and funding to support the development of dedicated apps, including MobiHelper, designed for users with physical disabilities, and a pilot project with the University of Guelph enabling their app to notify people on campus of silent maintenance vehicles.
• Partnerships with accessibility organizations, including the Canadian Council for the Blind and Brain Injuries of Canada.

Serving remote or underserved communities

Through investments in network infrastructure and services that advance how Canadians connect with each other and the world, we deliver wireline and wireless connections to more Canadians in more cities, towns and smaller communities than ever.

We’re working to connect Canadians by:

• Investing almost $19 billion in advanced networks and innovative services from 2020 to 2023, working with government and other partners to roll out better broadband in rural and remote locations, and providing programs for schools and students.
• Continuing to collaborate with Indigenous peoples in First Nation communities, in partnership with federal and provincial governments, to bring broadband access to remote and other hard-to-serve areas, including in rural Ontario and in Newfoundland and Labrador.
• Assisting Canadian families who may struggle to afford access to home Internet. Bell and other participating Internet service providers fund the federal government program Connecting Families, which offers Internet access to eligible families and low-income seniors for $20 a month.
• Donating company computers, printers and other electronic devices that are no longer needed, to be refurbished and then made available to families and schools through the national Computers for Schools Plus program.

Community investment and team giving

Being an engaged corporate citizen has been central to our identity for 144 years. This includes our Bell Let’s Talk mental health initiative, a range of other community projects and sponsorships, as well as the generous volunteerism and charitable giving of our team members.

Last year, we supported more than 2,000 community organizations across the country through the following:

• Our Bell team members are highly engaged in charitable giving and volunteerism, making communities stronger from coast to coast. We’re proud to help amplify their initiatives by matching employee donations to registered Canadian charities up to $1,000 per employee, per year. During the 2023 Bell for Better Team Giving Campaign, Bell team members and retirees donated over $2 million to Canadian charities, matched by a further $1.5 million from Bell.
• Partnering with a wide range of youth-oriented organizations such as Kids Help Phone, the Canadian Centre for Child Protection (including Cybertip.ca), and MediaSmarts, as well as programs like Computers for Schools.
• Partnerships with over 100 local Chambers of Commerce to help fuel economic development and support community-building projects.
• Year-round sponsorships: we are proud to partner with some of the best sport organizations and festivals across the country. From Cavendish Beach Music Festival, to the Winnipeg Blue Bombers to Festival d'été de Québec, these events celebrate culture and community spirit, create impact locally and from coast to coast, and are a driving force behind the economy.

Helping Canadian athletes achieve their Olympic and Paralympic dreams

Canada is a sporting nation, inspired in every community by the passion and performance of the Canadian Olympic and Paralympic Teams. At Bell, we appreciate the hard work and dedication that our athletes put into their sports and we recognize the financial support needed to help them perform to their full potential.

We’re investing in sport and Canadian podium success in multiple ways:

• Bell has been a proud supporter of the Canadian Olympic Team since 1996 and the Canadian Paralympic Team since 2013. Our funding goes into the national sport system to support athletes in their path to the podium via Games preparation, high performance funding, system excellence, next generation support, education and community outreach.
• In addition to Team Canada support, Bell provides athletes with a phone and service to ensure they stay connected with their support system and use applications that help them train each day. Over the past 28 years, the Bell Athletes Connect program has benefited over 10,000 athletes.
• Bell is working with National Sport Organizations to help expand access and programs for athletes across the country – including Swimming Canada and Athletics Canada.

Nurturing a healthy workplace

We seek to provide a safe and healthy workplace and provide our team members a variety of mental health education, events and wellness programs.

Our workplace initiatives for mental health and wellness include the following:

• Team members and all family members covered under their benefits plan have access to unlimited mental health care coverage. Many licensed professionals are now covered, including psychologists, social workers, psychotherapists, registered clinical counsellors and couples or family therapists. Other services include an employee and family assistance program, virtual telemedicine and access to a wellness library, including videos, podcasts, daily mindfulness sessions and virtual fitness sessions.
• Workplace Mental Health Leadership certificate program: the world’s first university certified program developed with Queen’s University and Morneau Shepell is mandatory for all our people leaders to strengthen the understanding of workplace mental health issues, how to support team members and the business case for good workplace mental health.
• Online interactive mental health training is available to all employees, providing them with strategies to help improve their mental health and support others.
• Over 1,300 mental health events offered across Canada since 2010 in support of Bell Let's Talk Day, Mental Health Week, Mental Illness Awareness Week and National Suicide Prevention Day. These events engage and educate employees, create a supportive and inclusive environment and provide access to mental health information from health care organizations, professionals and persons with lived experience.
• Our family-friendly policies include enhanced maternity/parental benefits and work from home flexibility to help make it easier for team members to balance family and work.

Supporting employee growth and development

Our career development strategy and suite of offerings empowers team members to take ownership and achieve their career goals.

Committed to sustaining a high-performance culture, we strongly support continuous learning, leadership development and award-winning programs for team member engagement.

Visit [email protected].

We are better when we invest in our team’s development through:

• Growth and career development: Bell U, a virtual university, provides opportunities for team members to develop the skills needed to move into a new role by obtaining professional designations and qualifications in high-demand, technology-focused areas.
• Helping our team members become effective and confident leaders. Bell’s Leadership Development Pathway provides team members with a focused development plan to strengthen the skills, behaviours and performance that will help them succeed at each level.
• Providing meaningful opportunities for our next generation of leaders by investing in programs for recent graduates, interns and summer students. By dedicating special attention to youth, we make sure that our future leaders have all the tools and resources available to succeed in the workplace.