Resolved -
We have resolved the issue and we are monitoring to ensure the issue does not come back. If you have any additional issues, please reach out to support.
Dec 13, 04:16 UTC
Identified -
Our authentication provider is making progress mitigating the problem, and we are starting to see successful logins to the XDR dashboard. Users still may see sporadic errors over the next hour: getting logged out of the dashboard and/or being unable to log in.
We are continuing to monitor the problem. We will provide another update when the problem is fully resolved.
Dec 13, 03:40 UTC
Investigating -
Barracuda XDR users are currently experiencing problems logging in to the dashboard. Our engineers are currently working to identify the cause and get the dashboard back online. We understand this has an impact on your business, and we are working to get you up and running as quickly as possible.
All XDR services (other than the dashboard) are continuing to operate normally.
We will provide another update once the issue has been identified and we have started to implement a solution.
Dec 13, 02:49 UTC